Shipping
Every order ships from Japan with a tracking number. In-stock items are dispatched within 1 to 3 business days. Made-to-order pieces take about one month to make, as noted on the product page. Once shipped, delivery usually takes 1 to 3 weeks depending on your location. See estimates by region.
Shipping cost
Free shipping on orders over around US$200. Smaller orders ship at a flat rate of ¥2,000 (around US$13).
Import duties
United States: import duties are prepaid by us and included in the price, so there is nothing extra to pay on delivery. Other countries: your local customs may charge import duties and taxes on delivery, and these are paid by the recipient.
Packaging
Your order arrives intact, or we replace or refund it. Fragile pieces are wrapped in several protective layers. If anything arrives damaged, email a photo to support@j-doc.jp within 10 days of delivery.
Returns
You can request a return within 10 days of receiving your order, as long as the item is unused and in its original packaging. Made-to-order and personalized items cannot be returned. To start a return, contact support@j-doc.jp. See our Refund Policy for details.