Legal notice

Merchant Information

Merchant: Japan Documented
Head of Operations: Takumi Noguchi
Address: JDOC, Inc., 6-18-22 Mukodaicho, Nishitokyo-shi, Tokyo 188-0013, Japan
Phone Number: +81 3 5050 4466
Email: support@j-doc.jp

Sales Price: The price of each product is listed on its respective product page.
Additional Fees: Shipping costs are shown at checkout (free on orders over ¥30,000, which is around US$200, and otherwise a flat ¥2,000). For orders to the United States, import duties are prepaid by us and included in the price. For other countries, import duties and taxes may be charged by local customs on delivery and are paid by the recipient.
Payment Methods and Timing: We accept payment via credit card and other methods available at checkout. Payment is processed at the time the order is placed.
Product Delivery Time: In-stock items are dispatched within 1 to 3 business days. Made-to-order pieces take about one month before dispatch. International delivery usually takes 1 to 3 weeks depending on the destination.
Delivery Method: Products are delivered via international shipping carriers, primarily Japan Post.
Returns, Defective Products, and Cancellations: Please refer to our Refund Policy and Terms of Service for details on returns, exchanges, and cancellations.
Return Period: 10 days after receiving your item. Please refer to our Refund Policy for conditions.
Refund Policy: For detailed information on our refund policy, please click on the Refund Policy link at the bottom of our website.