Questions about a piece, an order, or a gift? We are a small team in Tokyo and we read every message.
- Email: support@j-doc.jp
- Instagram DM: @japan_documented
- Reply time: within one business day (Japan time, Monday to Friday), in English or Japanese.
For quick answers on shipping, duties and returns, see Shipping & Delivery and our FAQ. Or use the form below.
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International Shipping
Tracked from Japan to your door. Free on orders over around US$200.
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Arrival Promise
Wrapped in protective layers. Arrives intact, or we replace or refund it.
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Made in Japan
Chosen piece by piece from workshops across Japan. Meet the makers in our stories.
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